Refund policy
THE ILLEST CLUB
Return, Refund & Cancellation Policy
Introduction
Thank you for shopping with THE ILLEST CLUB.
Many of our products are individually handcrafted and manufactured on a preorder or made-to-order basis. Because each item is produced specifically for the customer, our Return, Refund & Cancellation Policy differs from that of traditional retail stores.
By placing an order, you acknowledge that you have read, understood, and agreed to this Policy.
1. ALL SALES ARE FINAL
Unless otherwise required by applicable law or expressly stated within this Policy, all sales are final. Because many products are manufactured specifically for each customer, THE ILLEST CLUB generally does not accept returns, exchanges, or refunds for change of mind, incorrect size selection, buyer preference, color preference, style preference, accidental purchase, delayed personal need, failure to read product descriptions, or failure to review preorder production timelines.
2. PREORDER & MADE-TO-ORDER ITEMS
Most ILLEST CLUB products are produced after an order is placed. Customers acknowledge that they are purchasing products requiring individual production and that estimated production timelines are disclosed within our Preorder, Made-to-Order, Fulfillment & Shipping Policy. Production estimates are provided in good faith and are not guaranteed shipment or delivery dates.
3. ORDER CANCELLATIONS
Because preorder and made-to-order products are manufactured specifically for each customer, orders generally cannot be canceled after production has commenced. Production may begin shortly after an order is accepted and may include material procurement, manufacturing scheduling, printing, embroidery, garment preparation, sewing, finishing, quality control, or other production activities. Cancellation requests submitted before production begins may be reviewed at THE ILLEST CLUB's sole discretion. If approved, refunds may be reduced by non-refundable payment processing fees or other nonrecoverable transaction expenses where permitted by applicable law.
4. ORDER MODIFICATIONS
Customers requesting changes to size, color, shipping address, product selection, or other order information should contact Customer Support immediately after placing the order. Modifications cannot be guaranteed once production or fulfillment has begun.
5. RETURNS
Due to the custom and made-to-order nature of our products, returns are generally not accepted. No returns will be accepted for sizing issues, buyer preference, normal garment variations, handcrafted characteristics, delayed delivery after shipment, refusal of delivery, or orders that otherwise conform to the customer's purchase.
6. DEFECTIVE OR DAMAGED PRODUCTS
Each product undergoes quality inspection before shipment. Claims for damaged or defective products must be submitted within forty-eight (48) hours of confirmed delivery and include the order number, photographs, and a description of the issue.
7. INSPECTION OF CLAIMS
THE ILLEST CLUB reserves the right to inspect submitted photographs, request additional documentation, require return of merchandise when appropriate, and determine whether the issue results from a manufacturing defect, shipping damage, normal handcrafted variation, customer misuse, ordinary wear, improper care, or another cause.
8. AVAILABLE REMEDIES
If a valid manufacturing defect is confirmed, THE ILLEST CLUB may provide a repair, replacement, replacement component, store credit, or refund at its discretion.
9. HANDCRAFTED VARIATIONS
Slight variations in distressing, embroidery placement, stitching, wash pattern, graphics, color tone, texture, and finishing are intentional characteristics of handcrafted production and are not defects.
10. SHIPPING COSTS
Shipping charges are non-refundable except where required by applicable law.
11. REFUSED OR UNDELIVERABLE SHIPMENTS
Customers are responsible for providing accurate shipping information. Returned shipments resulting from incorrect addresses, refusal of delivery, or failure to claim a package may require additional shipping charges before reshipment.
12. PAYMENT DISPUTES
Customers are encouraged to contact THE ILLEST CLUB before initiating a payment dispute or chargeback so we may attempt to resolve concerns through direct communication.
13. CONTACT INFORMATION
Email: info@theillestclub.com
Customer Acknowledgment
By placing an order, the customer acknowledges that many products are preorder and/or made-to-order, production timelines are estimates and not guaranteed delivery dates, returns are generally not accepted, refunds are available only as described in this Policy, and this Policy was reviewed and accepted prior to checkout.
The Illest Club
Est. 2023
