Shipping policy
THE ILLEST CLUB
Preorder, Made-to-Order, Fulfillment & Shipping Policy
Thank you for shopping with THE ILLEST CLUB.
Many of our products are produced exclusively on a preorder and made-to-order basis. By purchasing any preorder or made-to-order product from THE ILLEST CLUB, you acknowledge that you have read, understood, and agreed to this Preorder, Made-to-Order, Fulfillment & Shipping Policy. Unless otherwise stated within an individual product description, the following policy applies to all preorder and made-to-order purchases.
1. PREORDER & MADE-TO-ORDER PRODUCTION
THE ILLEST CLUB specializes in premium handcrafted apparel produced in limited quantities.
Unlike traditional retailers, most products are not maintained as warehouse inventory ready for immediate shipment. Rather, many products are individually manufactured after an order is received.
Production may include procurement of specialty materials, custom dyeing and washing, hand distressing, embroidery, printing, cutting, sewing, garment assembly, quality inspection, finishing, and packaging.
Because each product is individually produced, manufacturing requires additional time beyond standard retail fulfillment.
Current estimated production time for preorder and made-to-order products is approximately six (6) to eight (8) weeks from the date an order is placed unless a different production estimate is expressly stated on the applicable product page.
These production estimates are provided in good faith based upon anticipated manufacturing schedules and are estimated fulfillment windows only. They are not guaranteed shipment or delivery dates.
2. ESTIMATED FULFILLMENT TIMELINES
Estimated fulfillment windows are provided solely for customer convenience and are not guaranteed. Actual fulfillment may vary due to manufacturing capacity, supplier performance, raw material availability, quality-control requirements, overseas production, customs processing, labor shortages, weather events, governmental actions, carrier disruptions, force majeure events, or other circumstances beyond ILLEST CLUB's reasonable control.
3. MANUFACTURING DELAYS & INVENTORY SHORTAGES
If manufacturing or inventory delays occur, ILLEST CLUB may temporarily place orders on fulfillment hold, partially ship available merchandise, prioritize delayed products upon inventory arrival, coordinate with manufacturing partners to expedite production, and communicate updated fulfillment estimates whenever reasonably available.
4. EXTENDED PRODUCTION DELAYS
If an order remains unfulfilled beyond approximately eight (8) weeks, customers may contact Customer Support to discuss available resolution options. Depending upon production status, options may include updated production estimates, partial shipments, replacement merchandise, store credit, order modifications where reasonably available, or other customer service accommodations determined appropriate by ILLEST CLUB.
5. ORDER CANCELLATIONS
Because preorder and made-to-order products are manufactured specifically for each customer, orders generally cannot be canceled once production has commenced. Cancellation requests submitted before production begins may be considered at ILLEST CLUB's sole discretion. Approved cancellations may be subject to deduction of non-refundable payment processing fees or other nonrecoverable transaction expenses where permitted by law.
6. ORDER MODIFICATIONS
Customers requesting changes to size, color, shipping address, product selection, or other order information should contact Customer Support immediately. Requested changes cannot be guaranteed once production or fulfillment has begun.
7. PARTIAL SHIPMENTS
Orders containing multiple products may be fulfilled in separate shipments. Partial shipments do not constitute incomplete performance of the order. Remaining products will ship promptly following completion of production.
8. QUALITY CONTROL
Every product undergoes inspection before shipment. Slight variations in wash, distressing, embroidery placement, graphic placement, stitching, color tone, texture, and finish are intentional characteristics of handcrafted production and are not manufacturing defects.
9. SHIPPING
Once production has been completed, orders will be shipped using the shipping method selected during checkout.
United States: Approximately 2–7 business days.
International: Approximately 5–12 business days.
Transit times begin only after shipment and are estimates provided by carriers.
10. CUSTOMER COMMUNICATION
THE ILLEST CLUB is committed to maintaining transparent communication throughout the production and fulfillment process.
Customers may contact Customer Support at any time for updated production information, fulfillment status, shipping updates, or assistance regarding their order.
Customers experiencing production or fulfillment concerns are strongly encouraged to contact THE ILLEST CLUB before initiating a payment dispute or chargeback.
Our Customer Support team will make commercially reasonable efforts to provide updated production information, revised fulfillment estimates where available, discuss available resolution options, answer order-related questions, and resolve customer concerns through direct communication whenever reasonably possible.
11. SHIPPING ADDRESS VERIFICATION
Customers are responsible for providing accurate shipping information. ILLEST CLUB is not responsible for delays or losses resulting from incorrect or incomplete addresses.
12. INTERNATIONAL ORDERS
Customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other governmental charges imposed by their destination country.
13. FRAUD PREVENTION
ILLEST CLUB reserves the right to review, verify, refuse, cancel, or delay any order identified as presenting elevated fraud risk. Additional verification may be required before shipment.
14. PAYMENT DISPUTES
Customers are encouraged to contact Customer Support before initiating a chargeback or payment dispute. ILLEST CLUB will make commercially reasonable efforts to resolve fulfillment concerns through direct communication whenever possible.
15. FORCE MAJEURE
ILLEST CLUB shall not be responsible for delays resulting from acts of God, natural disasters, war, terrorism, governmental actions, labor disputes, pandemics, public health emergencies, supplier failures, customs delays, transportation interruptions, cyber incidents, utility outages, or other unforeseen events beyond its reasonable control.
16. CUSTOMER SUPPORT
Email: info@theillestclub.com
Our team remains committed to providing transparent communication and timely assistance throughout the fulfillment process.
